Resume

• Quantitative and qualitative behavioral science researcher with experience in corporate digital settings

• Ph.D. dissertation research using quantitative surveys focused on digital user experience

• Extensive corporate product development and design experience, including usability testing using agile methodology

• Proven ability to understand technical concepts and structure research and content to simplify these concepts

• Experimental Design

• Survey Design (Qualtrics)

• Data Visualization (Tableau & PowerBI)

• Mixed-Methods Research

• Statistical Analysis (SPSS)

• Usability Testing

• Ph.D. with a quantitative dissertation using survey research to analyze user preferences in digital corporate settings

• M.S., University of Arizona, Urban Planning (Led Community Focus Groups)

• Certified IRB (Institutional Review Board) Professional for the protection of research participants, Awarded by PRIMR (Public Responsibility in Medicine and Research)

Instructional Designer

NAVY FEDERAL CREDIT UNION, JULY 2020 - PRESENT

• Use agile methodologies (ex. SAFe, Azure DevOps, Jira) to design and deploy iterative content

• Conduct user needs analysis assessments and empathy mapping to prototype, storyboard, and design meaningful, impactful, and user-centered digital content

• Facilitate the collection and analysis of user acceptance testing

• Execute the creation of project roadmaps, backlog structures, user stories, and kanbans to accomplish strategic milestones for digital content and technical training

• Coordinate closely with clients and Subject Matter Experts to ensure that digital products are optimally designed to achieve business goals and maximize the user experience

Technical Writer/Content Strategist

NAVY FEDERAL CREDIT UNION, NOVEMBER 2019- JULY 2020

• Served as a team project manager and technical writer for a fast-paced corporate compliance department

• Advocated and presented the use of Jira Service Desk as a replacement to SharePoint and email-based request tracking and project management. Provided influential presentations to top leaders across the company, resulting in the incorporation of Jira Service Desk across several key departments

• Promoted to Instructional Designer within 9 months due to strong performance and organizational impact

Research Assistant/Program Coordinator/Proposal Development Specialist

UNIVERSITY OF WEST FLORIDA, JULY 2015 - NOVEMBER 2019

• Served as a research analyst using Tableau and SPSS to present quantitative and qualitative evidence for policy and program consideration.

• Managed and wrote research proposals recognized by the Bill & Melinda Gates Foundation and the National Institutes of Health (NIH).

• Coordinated the University-wide research participant compliance program, ensuring compliance with federal, state, and university regulations. Chaired the regulatory oversight and management of university clinical trials.

• Served as a project manager for million-dollar, multi-sector proposals.

Lead Researcher

IMS CONSULTING, AUGUST 2012 - JUNE 2015

• Provided technical research for AMLaw100 firms, focused on intellectual property/patent cases involving complex topics in the following sectors: financial, telecommunication, technology, engineering, healthcare, pharmaceutical, and computer science.

• Exceeded performance as evident in team and supervisor feedback reflecting excellence in the following categories: Customer service, collaboration, work quality, judgment, initiative, and dependability.

• Promoted to Lead Researcher and exceeded all KPI indicators at every quarterly review.

EMAIL: MONICAVANDEN@GMAIL.COM